Shipping policy

How long does it take to receive my order?

Orders are typically shipped within 1-2 business days, unless they contain handmade items. Orders placed on holidays and weekends are processed within the next 2 business days.

Current shipping times (please note: other than Priority Mail Express, these are estimates not guarantees!):
* USPS Priority Mail shipping: 2-3 business days
* USPS Priority Mail Express shipping: 1-2 business days
* USPS First Class Package shipping: 2-6 business days (*NOTE: this is longer as of Oct 1, 2021 due to new USPS policies.)

* USPS Parcel Post shipping ("free" shipping): 5-8 business days

Please note: these are guidelines and not guarantees. Once the package leaves our hands, we cannot be responsible for USPS transit times or delays.

I used the wrong shipping address when I placed my order!

Please let us know of any address issues as soon as possible. Once your package has been shipped and dropped off to the post office, we are unable to recall it or make any address changes. Customers are responsible for ensuring the shipping address supplied at the time of checkout is correct. We are not responsible for packages delivered to an incorrect address based on customer error. If your package is returned to us and you wish to have us re-ship it, you'll need to pay for shipping again.

What happens if my package is lost or delayed during shipping? Or says it was delivered but I never received it?

Once your package leaves our hands, the USPS is responsible for getting it to you on time and in tact. If the postal service misplaces your package, delays delivery, or loses your package you'll need to contact your local post office to resolve the issue - they need to speak to the recipient so you can answer specific questions about your mailbox location, etc. We are not liable for packages once they have been transferred to the USPS.

If tracking shows it was delivered, but you never received it, please check with your neighbors and then contact your location post office. They can look into your shipment's progress and escalate an investigation on your behalf, which we are unable to do on our end.